IMPORTANT NOTICES

At ZOOP.asia, we make every effort to ensure that you know what you are buying, the condition of every item and the terms & conditions applied by our vendors as listed below:

Electrolux

Delivery & Shipping Coverage

Currently, Electrolux Graded Goods are only available for delivery in Klang Valley & Melaka.

Klang Valley - Monday to Saturday

Melaka – Saturday only

Delivery personnel will contact you before delivery.

Warranty

Most Electrolux Graded goods come with a 6-Month Standard Warranty. Please refer to the following link for details of Standard Warranty and Extended Warranty information.

https://www.electrolux.com.my/support/warranty-information/

https://www.electrolux.com.my/support/extended-warranty/tc-for-extended-warranty/

[Please note that for all Electrolux Graded Goods, the 10-year specific warranty (e.g. motor, compressor & etc) DOES NOT apply.] 

Service & Support

Please refer to the following link for Electrolux Service Contact/Location and Terms Conditions:

https://www.electrolux.com.my/support/service-centres/

https://www.electrolux.com.my/terms-conditions/

Product Conditions

Please note that Electrolux has conducted prior functional testing on all Washer, Dishwasher and Condenser Dryer, as a result, possible minimal water residue may remain inside the appliances.

Product Installation

Please note that our delivery personnel are only able to do basic installation as an Optional Add-ons and only available for the following products:

* Refrigerator

* Washing Machine

* Tumble Dryer

* Washer Dryer

* Built-in Oven & Built-in Microwave

* Built-in Hob

BaByliss; Oster; REMINGTON; TESCOM; BIONAIRE and VIDAL SASSOON

Delivery & Shipping Coverage

Innovest’s products (BaByliss; Oster; REMINGTON; TESCOM; BIONAIRE and VIDAL SASSOON) are available for delivery in whole of Peninsular Malaysia.

Delivery day - Monday to Friday. Delivery personnel will NOT contact you before delivery.

Warranty

For information on general warranty terms , please refer to the following link: 

http://www.innovest.com.my/warranty/

Service & Support

Service Centre Contact Details & Location

INNOVEST MARKETING SDN BHD

Co. Registration No.: 200601014118(733869-D)

Lot 2208, Jalan Kusta,

Kampung Jaya Industrial Area,

47000 Sungai Buloh,

Selangor Darul Ehsan, Malaysia

Tel :+603 6141 3598

Ogawa

Delivery & Shipping Coverage

Ogawa products are available for delivery in whole of Peninsular Malaysia.

Delivery personnel will contact you prior to delivery.

Return / Exchange / Warranty Policy

 Please refer to the following link for Ogawa policy on Return, Exchange & Warranty:

 https://www.ogawaworld.net/return-exchange-warranty-policy.html

Ogawa Service Centre 

For servicing or spare parts inquiry , please contact Ogawa Servicing team:

Tel no: +603-5125 1799

 Email: [email protected]

 Product Installation

 Ogawa does not apply any installation charges

Butterfly

Condition Of Warranty

Warranty is against manufacturing defects for 6months from the date of purchase.

• Motor – 6 months warranty
• Parts example Cover, Button, Housing and External Parts - Without Warranty
   Any defect shall be rectified subject to the Terms and Conditions as follow:
• Transport and handling charges both ways shall be borne by the owner and the company will not be liable or responsible for inadequate or unsuitable packing leading to damage or whatsoever caused whilst the product is returned for servicing or repair.
• Proof of warranty should be accompanied together with the written record of the defect of the product.

 Warranty Does Not Cover

• Abuse, negligence, misuse and/ or tampering of the product by any unauthorized person.
• Fire, flood, lightning, improper voltage supply and any other acts of god.
• Usage not in accordance with operation / instruction manual.
• Any unauthorized repair is carried out.
• Normal wear and tear of consumable parts and accessories.
• Warranty does not entitle for exchange of new set.

Service & Support 

Lea Hin Company Pte. Ltd.

ANo. 163-169, Jalan Sultan Azlan Shah (Jalan Ipoh), 51200 Kuala Lumpur

Tel:  +603-4041 1880 / 603-4042 7340

Fax: + 603-4041 0682

Email: [email protected]

TDK

Delivery coverage and warranty Terms & Conditions:

1. All TDK Products are available for delivery within Peninsular Malaysia.

2. Warranty is against manufacturing defects for 1 month from the date of purchase.

3. If run out of stock, seller reserves the right to replace it with similar product at equivalent value.

4. Transport and handling charges both ways shall be borne by customer; i.e. need to bear the shipping charges and courier back the defective unit with full packaging to our service centre. Owner will send back the new unit within 7 working days after proof for the claim unit.

5. Proof of warranty (invoice of the purchase) should be accompanied together with the defect of the product courier back to our service centre.

6. No extended warranty.

7. Warranty is not covered if the product is abused, misused or tampering of the product by any unauthorized person

8. Functioning units are Non-exchangeable, Non-returnable and non-refundable.

Warranty Service & Support address:

Digital Paper Sdn Bhd (attn.: to warranty department)

26, Jalan Pemberita U1/49,

Temasya Industrial Park Glenmarie,

40150 Shah Alam, Selangor Darul Ehsan,

MALAYSIA.

Tel: 03- 5569 2002

Email: [email protected]

SONY

Delivery coverage and warranty Terms & Conditions:

1. All SONY Products are available for delivery within Peninsular Malaysia.

2. Warranty is against manufacturing defects for 1 year from the date of purchase.

3. The item will be repaired or replaced depends on defect condition. For replacement cases, seller reserves the right to replace it with similar product at equivalent current market value / similar features.

4. Transport and handling charges both ways shall be borne by customer; i.e. need to bear the shipping charges and courier back the defective unit with full packaging to our service centre. Owner will send back the new unit within 14 working days after proof for the claim unit.

5. Proof of warranty (invoice of the purchase) should be accompanied together with the defect of the product courier back to our service centre.

6. No extended warranty.

7. Warranty is not covered if the product is abused, misused or tampering of the product by any unauthorized person

8. Functioning units are Non-exchangeable, Non-returnable and non-refundable.

Warranty Service & Support address; to see Sony Warranty Centres, please click on the link below:

https://locator.sony/?locale=en_MY&profile=consumer%2Fcustomer_support%2Fap&zoom=7&latitude=3.623071&longitude=102.304687